At Premium Chem Depot, we strive to provide a seamless shopping experience, from order to delivery. Below are the details regarding our shipping and return policies. Please read through this information carefully.
Shipping Policy
1. Shipping Locations
We currently offer shipping to locations within the United States, including Alaska and Hawaii. If you are located outside of the U.S. and wish to inquire about international shipping, please contact us directly at Sales@premiumchemdepot.com.
2. Processing Time
Orders are processed and shipped Monday through Friday. Please allow 1-3 business days for processing before shipment. Orders placed on weekends or holidays will be processed the following business day.
3. Shipping Rates
Shipping rates are calculated based on the weight of the items in your order and the shipping method selected at checkout. You will be able to view the shipping cost before finalizing your order.
4. Delivery Time
Standard shipping typically takes 5-7 business days within the United States. Expedited shipping options are available during checkout for faster delivery. Please note that delivery times may vary based on your location and external factors such as weather or carrier delays.
5. Shipping Confirmation
Once your order has been shipped, you will receive a confirmation email with tracking information. Please check the tracking number to monitor the status of your delivery.
6. Lost or Damaged Shipments
If your package is lost, delayed, or damaged in transit, please contact us immediately at Sales@premiumchemdepot.com or call us at +1 (510) 545-3988. We will assist you in resolving the issue and ensuring your satisfaction.
Returns Policy
1. Return Eligibility
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with the items you purchased, you may return most items within 30 days of receipt, provided the product is in its original, unopened, and unused condition.
2. Non-Returnable Items
Some products may be non-returnable due to health and safety regulations or other restrictions. Please review the product description for any such exclusions before purchasing.
3. How to Initiate a Return
To initiate a return, please contact our customer support team at Sales@premiumchemdepot.com or call +1 (510) 545-3988. We will provide you with return instructions and a return authorization number. Please note that the customer is responsible for return shipping costs unless the return is due to our error.
4. Refund Process
Once we receive and inspect the returned item(s), we will process your refund. Refunds will be issued to the original payment method within 7-10 business days. Please note that original shipping charges are non-refundable, unless the return is due to an error on our part.
5. Exchanges
If you wish to exchange an item, please contact us to arrange a return for the original item and place a new order for the item you want. Shipping costs for exchanges are the responsibility of the customer, unless the exchange is due to an error on our part.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at Sales@premiumchemdepot.com or +1 (510) 545-3988. We will arrange for a return or exchange at no additional cost to you.
