At Premium Chem Depot, we are committed to providing excellent customer service and ensuring that your experience with us is smooth and satisfactory. If you have any questions, concerns, or need assistance, we are here to help.

Contacting Customer Support

Our customer support team is available to assist you with any inquiries or issues you may have. You can reach us using the following methods:

  • Email: For general inquiries, order questions, returns, shipping issues, or technical support, please contact us at Sales@premiumchemdepot.com.
  • Phone: You can speak directly with a customer service representative at +1 (510) 545-3988. Our hours of operation are Monday through Friday, 9:00 AM – 5:00 PM (PST).
  • Mailing Address: If you prefer to contact us by mail, please send your correspondence to:Premium Chem Depot
    3463 Garfield Ave,
    Commerce, CA 9054,
    USA

What We Can Assist You With

Our team is here to help with a variety of requests, including but not limited to:

  • Order Status: Inquiries about your order status, tracking information, or shipping updates.
  • Product Information: Questions about products, including specifications, usage, and availability.
  • Returns & Exchanges: Assistance with initiating returns, exchanges, and resolving any issues with your order.
  • Account Support: Help with creating, updating, or managing your account information.
  • Technical Support: If you experience any issues with our website or services, we are happy to assist you.

Frequently Asked Questions (FAQ)

We also have a dedicated FAQ section on our website that may help you find quick answers to common questions about our products, shipping, returns, and policies. Please visit our FAQ page for more information.

Response Time

We strive to respond to all inquiries as quickly as possible. You can generally expect a reply to your email within 1-2 business days. Phone support is available during our business hours, and we aim to provide immediate assistance when you call.

Thank you for choosing Premium Chem Depot. We look forward to assisting you and ensuring your complete satisfaction!